Most process maps describe how work is supposed to happen. The workshop maps how it actually happens: every hand-off, re-key, spreadsheet and workaround, with the people who do the job in the room.
That map is where the savings show up. Each step gets the hours it takes and the errors it causes, so the roadmap ranks fixes by what they return — whether that is a process change, a system connection or a build. See digital transformation consulting for how it fits a wider program.
























